Effective Date: August 4, 2026

Thank you for shopping with Vernux. We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below.

Order Processing

Orders are typically processed within 1–2 business days after they are placed.

Orders are processed Monday through Friday, excluding weekends and public holidays.

During periods of high demand, processing times may be slightly longer.

Shipping Times

Estimated delivery times vary depending on your location.

Most orders within the United States arrive within 10-16 business days after shipment.

Please note that shipping estimates are not guaranteed and may vary due to factors outside our control.

Shipping Costs

Shipping costs, if applicable, are displayed during checkout before your order is finalized.

From time to time, Vernux may offer free shipping promotions on qualifying orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information, when available.

Please allow up to 24 hours for tracking updates to appear after receiving your shipping confirmation.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Vernux is not responsible for delays or additional shipping charges resulting from incorrect or incomplete address information.

If you notice an error in your shipping address, please contact us immediately at contact@vernux.shop. We will do our best to assist you before your order ships.

Delivery Delays

While we work with reliable shipping partners, delays may occur due to circumstances beyond our control, including but not limited to:

• Severe weather conditions
• Carrier delays
• Natural disasters
• High shipping volume
• Customs inspections (for international shipments)
• Incorrect shipping information provided by the customer

Vernux is not responsible for carrier-related delivery delays once an order has been shipped.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible.

Include your order number and any relevant photos if the package was damaged upon arrival.

We will work with the shipping carrier to investigate the issue and provide an appropriate resolution whenever possible.

Refused Deliveries

If a shipment is refused or returned to us due to an incorrect address, failed delivery attempts, or refusal to accept the package, additional shipping charges may apply before a replacement shipment can be sent.

International Shipping

International shipping may be available for select destinations.

Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their local government.

These fees are not included in the purchase price or shipping cost unless otherwise stated.

Questions

If you have any questions regarding shipping, please contact us.

Vernux

Email: support@vernux.shop