Return & Refund Policy
Effective Date: August 4, 2026
At Vernux, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
Please read our Return & Refund Policy carefully before requesting a return or refund.
1. 30-Day Satisfaction Guarantee
We proudly offer a 30-Day Money-Back Guarantee on eligible purchases.
If you are not satisfied with your purchase within 60 days of the delivery date, you may request a refund in accordance with this policy.
2. Eligibility for Returns
To qualify for a return or refund:
- Your request must be submitted within 30 days of delivery.
- The product must have been purchased directly from Vernux.
- Proof of purchase (order number or confirmation email) is required.
- The product must not have been intentionally damaged or misused.
3. Non-Returnable Items
For safety and hygiene reasons, certain items may not be eligible for return, including:
- Gift cards
- Promotional or complimentary items
- Products marked as Final Sale
- Products damaged due to misuse or improper storage
4. How to Request a Return
To begin a return, please contact our customer support team.
Email:
support@vernux.shop
Please include:
- Full name
- Order number
- Email used for purchase
- Reason for your request
Our support team will respond with the next steps.
5. Return Shipping
If a physical return is required, customers may be responsible for return shipping costs unless otherwise required by applicable law or unless the item arrived damaged or incorrect.
We recommend using a trackable shipping service.
Vernux is not responsible for packages lost during return shipping.
6. Refund Process
Once your request has been reviewed and approved, refunds will be processed to the original payment method whenever possible.
Please allow approximately 5–10 business days after approval for the refund to appear on your account.
Actual processing times depend on your financial institution.
7. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Include:
- Your order number
- Photos of the product
- Photos of the packaging (if applicable)
We will review the issue and arrange a replacement or refund when appropriate.
8. Order Cancellations
Orders may be canceled only before they have entered the fulfillment or shipping process.
If your order has already shipped, it can no longer be canceled and will instead fall under this Return & Refund Policy.
9. Refused Deliveries
If a shipment is refused or returned because of an incorrect shipping address, repeated failed delivery attempts, or refusal to accept the package, shipping charges may not be refundable.
10. Chargebacks
We encourage customers to contact us before initiating a payment dispute or chargeback.
Our support team is committed to resolving issues quickly and fairly.
Fraudulent chargebacks may be disputed with supporting documentation.
11. Contact Us
If you have any questions regarding returns or refunds, please contact us.
Vernux
Email: support@vernux.shop
Our customer support team will be happy to assist you as quickly as possible.